Shipping policy
With customers in over 30+ countries, we can send your purchases almost anywhere in the world!
Orders vary if your products are engraved and personalised, but the following delivery times are for all standard Storyteller orders:
- 3-5 business days in the UK*
- 7-14 business days to Australia, Canada and USA
- 8-28 business days to the rest of the world.
*For engraved orders, delivery times in the UK are 5-7 working days.
We will process all non-engraved products orders during the Christmas period, but please note that our offices will be closed between 24 December 2026 and 2January 2027.
Delivery - How Do I Track My Order?
You can track your order by logging into your account or by clicking on the tracking details we send on your order dispatch email.
Tracking details are available from the moment your order is dispatched from us to when it is delivered to you.
Storyteller Prime
Need your Storyteller products urgently? Welcome to Storyteller Prime, the priority service to get your products produced and shipped within 48 hours!
Please contact us via e-mail at hello@storytellertravel.co.uk to enquire about using this service.
Please note this service is only available for customers in the UK.
How long will it take to ship my order?
We package and ship your order as soon as possible. While we will do all we can to ensure your order is delivered on time, Storyteller cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, postal delays etc. Please see above for Christmas Delivery timescales.
How do I know if my order has been shipped?
Once your order has shipped, you will receive an email from us. If you have any questions, please email us directly at hello@storytellertravel.co.uk and our production team will be able to assist.
Can I make changes to my order once it has been made?
If any changes are required to your existing order, please e-mail us within 6 hours of making the order and we can get this all sorted for you!
